Privacy policy.

Last updated 7 October 2026.

1. Who we are

Valitex Digital Solutions ("Valitex", "we"), based in Ahmedabad, Gujarat, India, runs this website, delivers marketing, software and film services, and offers the Valitex Orbit. This policy explains what personal information we collect, why, who sees it and what choices you have. It follows the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023.

For Orbit, when you put information about your own leads and customers into it, you decide why and how it is used and we act as your processor; see section 11 of our terms. This policy covers the information we hold about you, our visitors, clients and Orbit users.

2. What we collect

• Contact details you give us: name, email, phone, company, role, and what you ask for.
• Job applications: your name, email, phone, a link to your work, your résumé and anything you tell us. We use it only to consider you for roles, keep it for 12 months, then delete it with your résumé file. Ask us sooner if you want it removed.
• Account and sign-in details for clients, partners and Orbit users: email, a salted hash of your password, two-step sign-in settings, sessions, roles and preferences.
• Project and workspace content you share with us: briefs, files, credentials you choose to store, messages and, in Orbit, the records you create.
• Billing details: company name, GST number, address and payment status. Card and bank details go to the payment gateway, not to us.
• Usage and device data: pages visited, approximate location, browser and device type, sign-in history, and security logs. Analytics and advertising measurement run only with your consent.
• Communications: emails, form messages, call notes and support requests.

3. Why we use it and our basis

We use it to respond to you; to set up, run, secure and support your account; to deliver services and bill for them; to improve and protect the website and product; to send service messages; and, with your consent, to send marketing and measure advertising. Our bases are your consent, performing our contract with you, legitimate uses allowed by law (such as keeping systems secure and meeting legal duties), and compliance with law. You can withdraw consent at any time.

4. Who we share it with

We do not sell personal information. We share it only with:

• Service providers that help us run things, under written terms: Cloudflare (hosting, delivery and security), Supabase (database), payment gateways such as Razorpay and Stripe, email and messaging providers, analytics and advertising platforms (only with consent), and our professional advisers.
• Providers you choose. In Orbit, if you connect your own email, WhatsApp or AI provider, information you send through it goes to that provider under your own account with them.
• Authorities, where the law requires it or to protect rights and safety.
• A buyer or successor in a merger or sale of the business, bound by this policy.

5. Where it is processed

Our providers may process information in India and in other countries. Where information leaves India we use providers that protect it to a comparable standard and we follow the transfer rules in force.

6. How we protect it

We use encryption in transit and for stored secrets, separate workspaces from each other at the database level, restrict staff access by role, log access to sensitive items, require re-entry of your password for sensitive actions, and keep backups. No system is perfectly secure. If a breach affects your information we will tell you and the authorities as the law requires.

7. How long we keep it

For the length of our relationship plus 12 months, unless the law requires longer (for example tax records for 8 years). Orbit workspaces: after you cancel we keep your data available for export for at least 30 days, delete it from live systems within 30 days after that, and from backups within a further 60 days. Deleted Orbit records stay in the trash for 30 days.

8. Your rights

You can ask to access the information we hold about you, correct it, erase it, withdraw consent, nominate someone to exercise your rights if you die or cannot act, and complain. Write to us through the contact page; we reply within 30 days. For information a Orbit customer holds about its own contacts, ask that customer; we will help them respond.

9. Cookies

We use necessary cookies to keep the site working and remember your choices. Analytics and marketing cookies run only with your consent. See the cookie policy to change your choice at any time.

10. Children

Our services are for businesses and are not directed at children under 18. We do not knowingly collect their information. If you think we have, tell us and we will delete it.

11. Changes

We will post changes here and, if they are material, tell you in advance by email or in the product.

12. Grievance Officer and contact

Our Grievance Officer is the founders of Valitex, reachable through the contact page. We acknowledge complaints within 48 hours and aim to resolve them within 30 days. Valitex Digital Solutions, Ahmedabad, Gujarat, India.