Terms of service.

Last updated 4 October 2026.

1. Who we are and what these terms cover

These terms are between you ("you", "the customer") and Valitex Digital Solutions ("Valitex", "we", "us"), based in Ahmedabad, Gujarat, India. They apply when you use our website, ask us for services (marketing, software, film production), or sign up for the Valitex Orbit product (the "Orbit service"). If you act for a company, you confirm you may bind it. If a signed proposal or order form conflicts with these terms, the proposal or order form wins for what it covers.

2. Services we deliver

We deliver the services described in each written proposal. A paid Discovery Sprint comes before any custom build so scope and price are fixed first. Packages include one round of revisions unless the proposal says otherwise; further changes are quoted before work starts. Dates we give are estimates and depend on you giving feedback, content and access on time.

3. Valitex Orbit

Account. You must give accurate details, keep your sign-in details secret, and tell us at once if you think someone else has used your account. You are responsible for what happens under your workspace, including the people you invite and the roles you give them.
Trial. A new workspace starts with a free trial of 14 days with no card. When it ends the workspace becomes read-only until you choose a plan. We do not delete your data because a trial ended.
Plans and limits. Each plan includes the seats, lead volume and features shown on our pricing page. We enforce them in the product. Extra seats are charged as listed. We may change features and prices for new billing periods with at least 30 days' notice; changes do not affect a period you have already paid for.
Fees and tax. Fees are shown exclusive of GST and other taxes, which we add at the rate in force. We invoice in rupees or US dollars as you choose at sign-up. Payment is processed by third-party gateways (such as Razorpay or Stripe) under their own terms. Fees paid are non-refundable except where the law requires, or where we agree in writing after a failure on our side.
Late payment. If a payment fails we tell you and allow a grace period of 7 days. After that the workspace becomes read-only. We may suspend access for non-payment after notice, and we keep your data available for export for at least 30 days.
Availability. We work to keep Orbit available and secure but do not promise uninterrupted service. We may carry out maintenance, usually with notice.
Your connections. Where you connect your own email, WhatsApp or AI providers, you do so with your own accounts and keys, and you pay them directly. Their terms apply to that use. We store your keys encrypted, use them only to carry out what you ask, and never show them again after you save them.

4. Your data

You own your data (leads, contacts, notes, files and everything else you put into Orbit or give us for a project). You give us the right to host, copy, process and display it only as needed to provide the services, keep them secure, back them up and meet legal duties. Section 11 sets out how we handle personal data for you. You are responsible for having the right to put that data into Orbit, including any consent you need to contact people, and for following laws on marketing messages, calls and messaging apps, including TRAI rules on commercial communications and the rules of the messaging providers you use.

5. Acceptable use

You will not: break the law or use Orbit to send spam, deceptive or harassing messages; upload malware or try to break, probe or overload our systems; access another workspace's data; reverse engineer Orbit except where the law allows; resell access without our written agreement; or use the AI features to produce unlawful, harmful or deceptive content. We may suspend access that puts others or our systems at risk and will tell you why where we can.

6. Our intellectual property

We and our licensors own Orbit, our website, templates, designs and know-how. We give you a limited, non-exclusive, non-transferable right to use Orbit during your subscription. For bespoke work, ownership of the finished deliverables passes to you on full payment; we keep our tools, methods and anything we owned before the project. Our own feedback rights: you give us permission to use suggestions you send about the product without owing you anything.

7. Confidentiality

Each side keeps the other's non-public information confidential, uses it only for these terms, and protects it with reasonable care. This does not apply to information that is public, already known, independently developed, or that the law forces a side to disclose (with notice where lawful).

8. Warranties and disclaimers

We will perform the services with reasonable skill and care. Apart from that, the website and Orbit are provided "as is" and "as available". To the fullest extent the law allows we exclude implied warranties, including fitness for a particular purpose. AI features can produce wrong or incomplete answers; you must check them before relying on them. We do not promise any business result, such as rankings, leads or revenue.

9. Liability

Nothing here limits liability that cannot be limited by law, including for fraud. Subject to that: (a) we are not liable for indirect or consequential loss, loss of profit, revenue, goodwill or data caused by events outside our reasonable control; and (b) our total liability for all claims in a 12-month period is limited to the fees you paid us for the service in question in the 12 months before the claim arose.

10. Indemnity

You will cover us against third-party claims, and the related costs, that arise from your data or your breach of section 4 or 5. We will tell you promptly of a claim and let you help defend it. We will cover you against third-party claims that Orbit, as we provide it, infringes an Indian copyright or trade mark, on the same terms.

11. Personal data (data processing terms)

For personal data you put into Orbit or give us for a project, you are the controller (the "data fiduciary" under the Digital Personal Data Protection Act, 2023) and we are your processor. We will:

process it only on your documented instructions, which are these terms and your use of the product;
keep it confidential and allow it to be accessed only by people who need it and are bound to confidentiality;
protect it with reasonable security safeguards, including encryption of stored secrets, separation between workspaces, access controls, logging and backups;
use the service providers listed in our privacy policy, require them to protect it, and be responsible for them; we will tell you before adding a provider that handles your personal data;
help you respond to requests from the people the data is about, and tell you without undue delay after we become aware of a personal data breach affecting your data;
let you export your data at any time and, when you end your subscription, delete it from live systems within 30 days and from backups within a further 60 days, unless the law requires us to keep it.

You can ask for a signed copy of these terms for your records.

12. Term and ending

You can cancel Orbit at any time from the billing settings; access continues to the end of the paid period. Either side may end an engagement in writing if the other commits a serious breach and does not fix it within 14 days of notice, or becomes insolvent. We may suspend or end access immediately for serious misuse. On ending, fees due remain payable, work done to that point is invoiced, and sections that by their nature should survive (such as 6 to 10, 13 and 14) continue.

13. Governing law and disputes

These terms are governed by the laws of India. The sides will first try to settle any dispute by talking for 30 days after written notice. If that fails, the dispute goes to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue are Ahmedabad, Gujarat, and the language is English. Subject to that, the courts at Ahmedabad, Gujarat have exclusive jurisdiction, including for urgent relief.

14. General

These terms and any proposal or order form are the whole agreement. If a part is held unenforceable, the rest stays in force. A failure to enforce a right is not a waiver. You may not transfer your rights without our consent; we may transfer ours with a business sale. Neither side is liable for delay caused by events beyond its reasonable control. Notices go by email or through the product. We may update these terms; for material changes we will give at least 30 days' notice, and continued use after that means you accept them.

15. Contact

Write to us through the contact page. Complaints and grievances go to our Grievance Officer, the founders of Valitex, through the same page; we acknowledge within 48 hours and aim to resolve within 30 days.